1. The Risk-Free Guarantee
We are confident in the speed, thoroughness, and stability of our senior webmaster services. If within your first 30 calendar days of signing up for any recurring CMS Care Plan you are unsatisfied with our communication, update quality, or technical diligence, you may request a 100% full refund of your subscription fee.
2. Eligibility Criteria
The 30-day money-back guarantee applies to:
- First-time onboarding subscriptions for WordPress, Shopify, Drupal, and PrestaShop monthly care tiers.
- Written refund requests submitted to [email protected] within 30 days of the initial payment timestamp.
3. Exclusions
One-time emergency remediation projects (such as active 24h malware cleanup or custom migration labor where engineering hours have already been delivered) are non-refundable once the deliverables have been signed off.
4. Refund Processing Time
Approved refunds are returned via Stripe directly to the original payment method (card or ACH) within 5–7 business days, with zero restocking or cancellation fees.